Hillard while speaking to the iDropnews.com stated that "Left no other option, I had to exit the room since there was a female in the break room with me and remove my trousers".
"A person put the fire out with a fire extinguisher because he heard me yelling", Josh said. Now, Hillard might pursue legal action against Apple because of its poor response. To add insult to injury, Hillard was also told that if he didn't let them take the phone, they could make no promises that any progress would be make with the phone, let alone his affected clothing.
Disappointed at the cold treatment, Hillard took his iPhone XS Max home and called the Apple Care Line.
No sooner after that, Hillard reported that "green and yellow smoke" began popping out of his phone. Hillard also states that he inhaled a lot of smoke during the incident and went to the doctor to get X-rays done in order to see if any potential harm was done to his body. "I explained my story and the leader, she said that she would send a senior tech". According to Citi analyst William Yang, whose investor note was earlier reported on by Reuters, Apple is planning to cut its iPhone XS Max production in half due to lower-than-expected demand for the handset. According to Hillard, store employees questioned him for about 20 minutes, and then he had to wait 40 minutes more while staff members took his phone to a back room. When the employee came back the phone was packaged and he was told that they have to send the phone back to the engineering team and that there is no other way that he could receive a replacement unless he surrenders his burned iPhone XS Max.
When you call in the official Apple Store, the affected iPhone owner XS Max did not fix the damage or replace the smartphone, but only offered to send the burnt device for examination. At first, the company refused to fix or replace the device but later supplied him with a replacement phone.
Apple iPhone XI 2019 to sport 3D camera with TOF sensor, indicates a new report from Bloomberg. Moreover, he wants to be compensated for the cost of his wireless service that he wasn't able to use while he was negotiating with the Cupertino giant.