A new countrywide emergency public alert system for mobile devices set to debut in Quebec on Monday failed to reach residents, while Ontario also had its problems, said a spokesperson for the CRTC.
The test aims to familiarize the public with receiving mobile messages for emergencies like amber alerts or tornado warnings. "I'd rather have the problem right now and isolate the issues and fix the code if there's code problems than have to wait", said Sampson. However, the wireless alert for mobile phones will only go out once per year during Emergency Preparedness Week in the first week of May.
With files from the Canadian Press.
Valladao said that in a code sequence that was entered manually by a Pelmorex employee, a space was included incorrectly, which prevented the system from sending the message in Quebec through wireless phones.
The statement also pointed out the Quebec test "did broadcast successfully on TV and radio".
"The objective of a test alert is to comprehensively verify all system components so that in the case of a real threat to life situation, there is confidence the emergency alerts will be distributed successfully".
Officials of the CRTC point out, at least this was a test and not a real emergency.
Pelmorex did not respond to questions by deadline about what went wrong in Ontario.
"What we found over time with the advent of the internet was some people are streaming from the internet or they might have one of their sharing services like Netflix", said Sampson.
In a report published last month by the Federal communications Commission of the United States, says that a false alarm is not cancelled within 38 minutes after the transfer and caused widespread panic in the Pacific Islands, was the result of human error and insufficient safety precautions.
"The CRTC has no insights with respect to what occurred in Hawaii, other than what has been reported in the media", the regulator said.
The test will come through compatible mobile devices and tablets, as well as through television and radio.
Unlike emergency alerts used in the United States, the canadian system requires a specific rate of vibration, a warning signal and banner to notify users about an emergency.