However, if the issues can not be resolved by changing the rear camera, the company has asked them to replace the entire phone. Accordingly, the company has also updated its fix policy for the flagship device so that the Apple Authorized Service Providers and Apple Stores are now allowed to perform a full unit replacement of the phone if repairs prove ineffective.
Indeed for most iPhone X owners there's no problem with Face ID, beyond the original complaints around the system sometimes struggling with angles when you're trying to unlock your phone while lying in bed.
According to a Reddit user, there could be some connection between the functioning of the iPhone X's camera and front TrueDepth system, but what is it, is not clear.
Apple is said to have admitted that a major bug exists in some of its iPhone 7 and 7 Plus models. Apple always had high hopes for the iPhone X even when the analysts were on the verge of dismissing the mega-sized phone for raking in a lower than expected sales number.
Apple and its developers are still wondering why iOS 11.3 and subsequent software versions are unintentionally disabling microphones on some iPhone 7 and iPhone 7 Plus units. Few iPhones that had their display repaired from third-parties and running on iOS 11.3 faced an issue where the touch functionality stopped working. Further, if it fails in this test, the employee has to eventually replace the whole unit with a new device for the consumer. After discreetly addressing the microphone problem in iPhone 7 and iPhone 7 Plus, Apple is now doing the same for another serious problem in the iPhone X, which was labeled the world's best-selling smartphone in Q1 2018.
Do you use Face ID? There have been instances where users explained that features like pano, slow-mo, and time-lapse still worked, while others did not. The lenses differ on what they do.
What's interesting here is that the fix process for faulty devices doesn't even include the Face ID system, rather involves repairing the rear camera. Run AST 2 on the customer's device to check the camera.