Xbox One is officially the first video game console to support digital purchase refunds by default.
In the photo, shared on Reddit, there's a textbox saying "You've spoken, we've listened" and that self-service refunds means more "freedom of choice" for players. To get a refund, you will need to wait until one day after its release, have downloaded it, and have launched it at least once. Add-ons, season passes, and some Windows 10 apps will not be eligible for these refunds.
Valve introduced a similar refund policy for Steam games in 2015, but neither Sony nor Nintendo now offer a similar feature.
It's hard to predict exactly how Microsoft's new refund policy will pan out, but on paper, it seems like an idea that will be popular with gamers.
Microsoft states that a refund can only happen for a digital product if the purchase was carried out less than two weeks ago and the software/game has been used for less than two hours.
I have to tell you, after my prediction previous year that we needed a digital marketplace with all of the online purchases we make these days, this self-service refund process actually addresses my biggest concerns. As long as your purchase qualifies you shouldn't face any problems.
Microsoft are reserving the right to withdraw the refund feature for anybody found to be abusing it. Valve implemented full refunds for Steam purchases back in June 2015, Google Play allows refunds within a specific window, and now Microsoft looks to be following suit.
Microsoft is set to introduce a refunding system that will make returning a digital game a whole lot easier on Xbox One and Windows 10.
Steam still requires that refund requests are assessed. The new program is being called "self-service refunds", and was announced yesterday through a post on the console's Alpha preview. Microsoft says they're simply testing out the service using that Insider program and have "nothing further to share" in regard to if and when this will be open to the public.